Community Partners

Here you will find many resources to share with your clients including materials promoting Benefits CalWIN to apply online for CalFresh, Medi-Cal, and CalWORKs and resources to support CalFresh outreach efforts.

Applying for Benefits During COVID-19

We understand that medical needs and food assistance is a priority for our community. To assist residents in applying for public assistance benefits such as CalFresh, Medi-Cal, General Assistance, or CalWORKs, we developed the following guides:

EBSD Guide to Benefits - English (PDF, 459 KB)

EBSD Guide to Benefits - Spanish (PDF, 483 KB)

Out of an abundance of caution, and in response to the recommendations from Public Health Officials to prevent the spread of COVID-19, Santa Cruz County Employment & Benefit Services walk-in customer service centers at 18W. Beach St., Watsonville and 1020 Emeline Ave., Santa Cruz are modifying office operations to limit unnecessary Face-to-Face contact.  Customers are being asked to conduct business by phone or electronically when possible. All essential services continue to be provided by phone, online and by mail, while access to the walk-in service centers will be limited, in order to promote social distancing. Nearly all benefit services for Medi-Cal, CalFresh, CalWORKs, General Assistance are available remotely by mail, phone or online through the following access points:


Mysantacruzcounty mobile app




P.O. Box 1320

Santa Cruz, CA  95061

CalFresh Toolkit and Resource Guide

The CalFresh Toolkit and Resource Guide includes tips to help community based organizations educate their clients about the CalFresh program and how easy it is to apply. The toolkit provides information about CalFresh, basic eligibility information, creative outreach ideas, and much more!

My Benefits CalWIN

The My Benefits CalWIN website is a fast and easy way to apply for medical, food. and cash assistance. Visit and see how easy it is to apply online 24/7 for Medi-Cal, CalFresh, and CalWORKs. Use the My Benfits CalWIN posters to tell your clients about My Benefits CalWIN.

Phone Customer Service Center

The Phone Customer Services Center has an automated phone system to access information about public assistance programs. People already receiving aid can use the system to access benefit information, request forms, and report changes to their case. Call 1 (888) 421-8080 for public assistance information 24/7. Help clients access information with the Automated Information System Guide (English and en Español).

To better support our customers, the County of Santa Cruz Department of Human Services Phone Customer Service Center is changing its hours of operation.  Starting Friday, February 1st, 2019, the Phone Customer Service Center will be open from 7:30 a.m. to 5:00 p.m., Monday through Friday

Walk-in hours at 1020 Emeline Ave. Santa Cruz, CA and 18 W. Beach St. Watsonville, CA remain the same, 8am – 5pm, Monday through Friday.  

We look forward to continuing to serve the public during the new hours of operation.

Flyers in English and Spanish are available for distribution:

ENG-PCSC New Hours of Operation Flyer (PDF, 225 KB)

SP-PCSC New Hours of Operation Flyer (PDF, 288 KB)