What's New?

Adult Protective Services' Public Service Announcements


Our newest Public Service Announcement highlights self-neglect. When a senior or dependent adult is living in a way that puts their health and safety at risk or jeopardizes their physical, emotional and mental health, it can greatly impact their overall well-being. Self-neglect is the most common type of call received by Adult Protective Services. This could include concerns such as missed doctor appointments or frequent ER visits, weight loss, hoarding, unpaid bills, or when caregiving needs exceed the individual’s capacity. When Adult Protective Services becomes involved the goal is to maintain the safety, health and independence of the individual (Rathbone-McCuan, 2014; NAPSA, n.d.a).

The videos below document Bill's experience with self-neglect:

Neglect Video

Neglect Video Spanish


Financial Abuse

Elder financial abuse occurs when an older adult is financially exploited by friends, family members, caregivers, or individuals falsely representing companies, banks, etc. such as internet or phone scams. This type of abuse can leave seniors penniless after decades of hard work to save money. The long-term consequences of elder financial exploitation can be devastating. Elders experiencing financial abuse may lose their entire life savings and no longer be able to afford rent, care, or basic living expenses. 

The videos below document Jane's experience with financial abuse:

Abuse Video in English

Abuse Video in Spanish


There are ways you can take action against elder financial abuse or self-neglect such as reporting cases to Adult Protective Services (APS) or local law enforcement. 

Hiring an IHSS Provider?

You can now submit the Recipient Designation Of Provider Form (SOC426A) online at 426A@santacruzcounty.us

A Faster Way to Reach Fiscal is Here!

Please include your full name, phone number, and IHSS Provider Number when sending your inquiries to HSDIHSSFISCAL@santacruzcounty.us

*All information is confidential.

IHSS Electronic Timesheets

IHSS Electronic Timesheets the State is working on making it easier and faster to get paid through online access to your timesheet and frequently used forms (sick leave, direct deposit, provider live-in certification).  All you need is access to the internet and an e-mail account.  Go to the following website to set up an account, select the “New User Registration” link, and follow the online prompts: https://www.etimesheets.ihss.ca.gov  If you need help or have questions, call the IHSS Service Desk at (866) 376-7066 (select option 4) Monday-Friday 8:00 a.m.-5:00 p.m.

Provider Resources

Visit SEIU2015.org for resources available to all IHSS caregivers.