Provider Enrollment Process

All IHSS providers must complete the provider enrollment process noted below and pass a background check before they are eligible to be paid by the IHSS program.

Provider Enrollment

Due to the current Coronavirus pandemic, also referred to as COVID-19, the IHSS Public Authority is temporarily modifying the enrollment process for individuals who wish to enroll as IHSS caregivers. This interim process will remain in effect until local health authorities provide guidance allowing us to resume face-to-face interactions with the public.

At this time, and until we are able to resume normal business practices, all enrollment activities will be handled electronically via our enrollment website (, via email or via regular postal services. Please see below for information regarding the interim enrollment process specific to the County of Santa Cruz.

Provider Enrollment Process

To enroll as an IHSS Provider:

Go to the IHSS Independent Provider Enrollment Center for Santa Cruz County Website.

  1. Click on the “Start” button and complete the Provider Information section.
  2. Click on the “Watch the Orientation Video” button and watch the six mandatory provider videos.
  3. Once all six videos have been viewed, return to the Main Page and click on the “Schedule an Appointment” button to schedule your Telephone Interview.
    • Be sure to schedule an appointment for your Telephone Interview.
  4. It is highly recommended to view the Required Documentation page for a list of documents you will need to provide.

If you have any questions regarding the Provider Enrollment Process or your status as a provider, please call the Public Authority at (831) 454-4036.