Investigations

Our child welfare investigations team screens hotline reports of child abuse or neglect to determine if they meet the required legal definitions. Once screened, our emergency response staff investigates those reports that meet the criteria for response, and assess for child safety and risk. Once assessed, families are then either referred to community providers or to Dependency Court for supportive services.

What Happens When You Call FCS

Information Gathering
The social worker will ask questions about the child/family and your concerns.
If you are unsure if a report is required, tell the social worker that you are requesting a consult and do not provide any identifying information about the family.
 
If you are making a report, please be prepared with the following:
  • Child’s name and age
  • Child’s current location and home address
  • Your name
  • Circumstances which lead you to suspect abuse or neglect, including the general time frame
  • Names and ages of other children in the home, if known
  • Parent’s/caregivers name(s), preferred language and contact information
Outcome
FCS decides whether the concerns meet investigation criteria:
  • If evaluated in → A social worker visits the family to assess safety and needs
  • If evaluated out  → The family may be referred to supportive services
Reporters are encouraged to share resource information directly with families when safe and appropriate.
 
Next steps, if evaluated in → If safety concerns exist, FCS will help develop a safety plan and link families with services. If not possible, the child(ren) may be removed.

Contact Us

FCS Family Logo

General Information / Program Feedback
Report Child Abuse or Neglect
  • (877) 505-3299, or call 
  • (831) 454-2273
Supportive Resources for Families
Even when a report is not required, families may need help:

Link to 2-1-1 Santa Cruz County

Share Your Concerns

Link to Complaint & Grievance Processes

Link to Complaint and Grievance Processes in Spanish