Provider Enrollment Process

All IHSS providers must complete the provider enrollment process noted below and pass a background check before they are eligible to be paid by the IHSS program.

Provider Enrollment

Due to the current Coronavirus pandemic, also referred to as COVID-19, the IHSS Public Authority is temporarily modifying the enrollment process for individuals who wish to enroll as IHSS caregivers. This interim process will remain in effect until local health authorities provide guidance allowing us to resume face-to-face interactions with the public.

At this time, and until we are able to resume normal business practices, all enrollment activities will be handled electronically via our enrollment website (, via email or via regular postal services. Please see below for information regarding the interim enrollment process specific to the County of Santa Cruz.

Provider Enrollment Process

To enroll as an IHSS Provider:

Go to the IHSS Independent Provider Enrollment Center for Santa Cruz County Website.

  1. Click on the “Start” button and complete the Provider Information section.
  2. Click on the “Watch the Orientation Video” button and watch the six mandatory provider videos.
  3. Once all six videos have been viewed, click on the “Make an Appointment to Sign the Required Documents” button to schedule your Individual Enrollment Appointment.
    • Be sure to schedule an appointment for your Individual Enrollment Appointment.
  4. It is highly recommended to view the Enrollment Appointment page for a list of required documents.

Individual Enrollment Appointment

In order to ensure compliance with the county’s social distancing recommendations, the Public Authority may need to cancel your Individual Enrollment Appointment. If this happens, Public Authority staff will contact you via text, email or phone to let you know of the cancellation. At the same time, the Public Authority will guide you through the remaining part of the enrollment process, which includes:

  • Completion of enrollment paperwork
  • Submission of Identification documents
  • Background clearance (there is a required fee)
  • New Provider Orientation

If you have any questions regarding the Provider Enrollment Process or your status as a provider, please call the Public Authority at (831) 454-4036.