Timesheet Options for IHSS Care Providers

Electronic Visit Verification is here, and paper timesheets are no longer available. All IHSS Recipients & their Care Providers are required to submit & approve their timesheets either online via the Electronic Services Portal (ESP), or by phone via the Telephone Timesheet System (TTS).

If you need assistance with enrolling for online timesheets, you may also contact the IHSS Service Desk, Monday-Friday 8 a.m.-5 p.m. at (866) 376-7066. For counties other than Santa Cruz, please go to http://www.cdss.ca.gov/inforesources/County-IHSS-Offices to contact your county.

ELECTRONIC TIMESHEETS

NEED ASSISTANCE USING ESP?

TELEPHONE TIMESHEET SYSTEM (TTS)

TTS Assistance Line Support

WHEN ARE TIMESHEETS DUE? 

HOW DO I GET MY TIMESHEETS? 

WHAT OTHER INFORMATION SHOULD I KNOW?

 

ELECTRONIC TIMESHEETS

IHSS Care Providers and IHSS Recipients can now access the California Department of Social Services' Electronic Services Portal to get real-time timesheet and payment status information.  Using the Electronic Services Portal (ESP) reduces the wait time between mailing a timesheet at the end of a pay period and when the check is delivered. And, by registering on the ESP, you will be able to:

  • View your timesheet and payment statuses 
  • Enter and submit timesheets 
  • Request additional timesheets 
  • Enroll in direct deposit 
  • Claim sick leave 
  • Claim travel time (if applicable)
  • Save on postage (i.e., no longer mail paper timesheets)

NEED ASSISTANCE USING ESP?

Contact the IHSS Service Desk at 1-866-376-7066 if you are experiencing problems with the ETS, such as:

  • Connectivity, Navigation, and System Performance
  • Password Resets
  • Registration and enrolling for timesheets
  • Filling out or approving timesheets
  • General Questions about the ETS
     

TELEPHONE TIMESHEET SYSTEM (TTS)

The TTS is a self-service, telephone system that allows IHSS Recipients and Care Providers to submit and approve their timesheets by telephone. In addition to submitting timesheets, Care Providers are able to listen to timesheet status. TTS is a good option for those who may not have internet access or are blind or have visual impairments that make reviewing and approving an electronic timesheet difficult. TTS is available in English, Spanish, Chinese, and Armenian.

To register for TTS, recipients, and providers will call 833-DIALEVV TTS or 833-342-5388

Blind or visually impaired recipients who speak English or Spanish who require voice interaction that will utilize the 'Press or Say' functionality will call the accommodations line at 844-576-5445

TTS Assistance Line Support

TTS Line: 833-DIALEVV TTS or 833-342-5388

TTS Accommodations Line: 844-576-5445

WHEN ARE TIMESHEETS DUE? 

Timesheets are due at the end of each pay period, on the 1st and 16th of the month.  The only time you should submit your timesheet before the end of the pay period is if you have notified the IHSS program that your employment has ended.  All other timesheets submitted before the end of the pay period will not be processed until the end of the pay period.

HOW DO I GET MY TIMESHEETS? 

As of January 1, 2021, timesheets will only be available in an electronic format, online, and/or by phone.  Visit the California Department of Social Services Electronic Visit Verification for Recipients and Providers for more information.

Upon being hired your employer (IHSS recipient or their authorized representative) needs to complete a Recipient Designation of Provider (SOC 426) Form online via ESP or call the IHSS office at (831) 454-4101 to have the form sent to them. Once this form is complete you will be notified via email or mail about the availability of your timesheet(s).

WHAT OTHER INFORMATION SHOULD I KNOW?

  • To avoid workweek violations, remember that the workweek begins on a Sunday and ends on Saturday.
  • Only claim hours you worked on the days that you worked.
  • Time worked is entered in hours and minutes format.
  • Do not claim more than the Recipients authorized weekly hours in a workweek.
  • Do not claim more than 66 hours in a workweek if working for two or more Recipients
  • A provider who works for one consumer cannot work more than 70 hours and 45 minutes per week for IHSS and/or WPCS combined.
  • Do not claim hours on day when the recipient is residing in a facility (e.g., hospitalized, skilled nursing facility, etc.).